Product Non-Conformity Claims
Alpina, d.o.o. is liable for the conformity of goods in accordance with Slovenian Consumer Protection Act (ZVPot-1) and the applicable EU legislation, in particular Directive (EU) 2019/771, as amended.
If you wish to make a claim due to a product’s lack of conformity, please return the product together with a photocopy of the receipt and a completed claim form describing the identified lack of conformity. Only clean footwear will be accepted for assessment. If the existence of the lack of conformity is disputed or the claim is unjustified, we will notify you within the statutory time limit. Consumers may exercise their rights in the event of a lack of conformity in accordance with ZVPot-1.
The product, together with the claim form and a photocopy of the receipt, must be:
- returned to any Alpina store in Slovenia (except those in Lucija and Sežana) or
- sent to: Alpina, d.o.o., Strojarska ulica 2, 4226 Žiri, Slovenia, marked “CLAIMS”.
If the claim is justified, Alpina, d.o.o. will reimburse the necessary postage and other applicable costs incurred in connection with exercising the claim, in accordance with applicable law.
Claim Form
