Return and refund policy
Customer rights
As a customer, you have the right under the Consumer Protection Act (ZVPot-1) to withdraw from the contract without providing a reason.
You must notify the seller of your withdrawal within 14 days of receiving the goods (Articles 134 and 136 of ZVPot-1).
Steps for returning or exchanging a product
- Complete the Product return or exchange form and enclose a copy of the receipt. Notify the seller within 14 days of the date on which the product was delivered to you.
- Take the product, together with the form and a copy of the receipt, to your nearest Alpina store (except those in Lucija and Sežana), or send it to our address.
- Once we receive the product, we will send you the selected replacement product or refund the purchase price.
Product return or exchange form
Download PDF: Alpina Product return or exchange form
Returning a product
Products may be returned only if they have not been worn. The returned product must be undamaged, in its original quantity and show no signs of use. You must return the packaged product without delay and no later than 14 days after notifying the seller. Send it to the seller’s address: Alpina, d.o.o., Strojarska ulica 2, 4226 Žiri, Slovenia. Mark the parcel with a label “ONLINE STORE”.
You must enclose the completed contract withdrawal form and a photocopy of the receipt. In addition to your personal details, enter your bank account number on the form if you would like the purchase price to be refunded to your bank account. The sender bears the cost of returning the product.
Custom-made products cannot be returned.
You may also return the product to any Alpina store by handing in the packaged product together with the completed contract withdrawal form and a photocopy of the receipt. The purchase price will be refunded to your bank account or credited back to your payment card.
Exchanging a product
Products may be exchanged only if they have not been worn. The product being exchanged must be undamaged, in its original quantity and show no signs of use. You must return the packaged product without delay and no later than 14 days after notifying the seller. Send it to the seller’s address: Alpina, d.o.o., Strojarska ulica 2, 4226 Žiri, Slovenia. Mark the parcel with a label “ONLINE STORE”.
You must enclose the completed contract withdrawal form and a photocopy of the receipt. In addition to your personal details, specify on the form which replacement product you would like. We will send the requested product to you as soon as possible. The sender bears the cost of returning the product.
Custom-made products cannot be exchanged.
If you would like to exchange a product for the same product in a different size, you may do so at any Alpina store where the selected product is in stock. You can also check availability at individual stores through the Alpina online store at www.alpina-footwear.com/eu.
